Bibliografia:
- BRAUN, V., AND V. CLARKE. 2006. “Using Thematic Analysis in Psychology.” Qualitative Research in Psychology 3(2): 77–101.
- COLLIS, J. AND HUSSEY, R. (2013), Business Research: A Practical Guide for Undergraduate and Postgraduate Students, 4th ed., Macmillan International Higher Education, London.
- CREWELL, J., W. (2013), Qualitative Inquiry and Research Design: Choosing Among Five Approaches, 3rd ed., SAGE, Thousand Oaks
- DANESE, P., V. MANF?E, AND P. ROMANO. 2018. “A Systematic Literature Review on Recent Lean Research: State-of-the-Art and Future Directions.” International Journal of Management Reviews 20 (2): 579–605.
- EISENHARDT, K.M. (1989), “Building theory from the case study research”, Academy of Management Review, Vol. 14 No. 4, pp. 532-550
- LEITE, H., RADNOR, Z. AND BATEMAN, N., 2020. Meaningful inhibitors of the lean journey: a systematic review and categorisation of over 20 years of literature. Production Planning & Control, pp.1-24.
- LEITE, H., BATEMAN, N. AND RADNOR, Z., 2020. Beyond the ostensible: an exploration of barriers to lean implementation and sustainability in healthcare. Production Planning & Control, 31(1), pp.1-18.
- LEITE, H., 2020. The impact of non-urgent patients in emergency departments' operations. International Journal of Quality & Reliability Management.
- SAUNDERS, M. N. 2011. Research Methods for Business Students, 5/e. Pearson Education India. 6th ed. London, England: Pearson.
- TRANFIELD, D., D. DENYER, AND P. SMART. 2003. “Towards a Methodology for developing evidence-Informed Management Knowledge by Means of Systematic Review.” British Journal of Management 14(3): 207–222.
- YIN, R. K. 2014. Case Study Research. Design and Methods. 5th ed. London, UK: Sage
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